Quality that convinces
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5-year guarantee
The warranty is not personalised. It is transferable and can also be claimed by second or third party purchasers in the event of defects in workmanship or material. 4 weeks after purchasing the vehicle, the purchaser must register (online) in order to activate the warranty for the first time.
* on frames, forks, handlebars
Frequently asked questions about the guarantee
The warranty period begins from the date of the valid proof of purchase (purchase receipt).
It's very simple: you register your vehicle under Warranty registration. Shortly after registration, a warranty number will be sent to you by e-mail. You should make a note of this number on the proof of purchase and keep it for any warranty claims.
No, the warranty is product- and not person-related. After activation of the warranty, which must take place within the first 4 weeks after purchase, the buyer receives a warranty number by e-mail. This number can then be passed on to the buyer together with the proof of purchase when the vehicle is sold. In order to maintain the warranty claim during the warranty period, the subsequent buyer must also register online under his name and with the warranty number belonging to the vehicle.
The warranty covers the repair or replacement of a defective frame, fork or handlebar. It does not include labour costs for assembly work or the replacement of add-on parts.
The warranty does not cover damage caused by normal wear and tear, defects, malfunctions or failures resulting from misuse, negligence, improper assembly or maintenance or the installation of third-party parts.
Yes, the warranty is free of charge. Please refer to the warranty conditions described.